EID, Corp is not liable for US Postal orders over $300.00
All foreign orders must be prepaid with wire transfer, traveler's checks, cashier's check or money order drawn on
a U.S. bank in U.S. funds only. Please do not send cash. EID cannot accept
letters of credit as a form of payment.
International Shipping & Handling
Shipping is via courier or postal service, depending on your preference,
insurance availability, and the size and weight of your package. EID will
apply actual shipping charges with a nominal handling charge on all
foreign orders. All returns that meet postal requirements must be sent
prepaid via air parcel post. All courier shipments to Canada and Mexico
require a certificate of origin. EID will provide a certificate of origin
for a $99 processing fee.
OEM and Large Order Discounts
To meet the needs of corporate and educational purchasers, EID offers
personalized service and bulk discounts through our inside sales and
wholesale departments. Please call us to inquire about OEM quantity
discounts and large order discounts.
Competitive Price Matching
As part of our on-going commitment to offering the greatest values
possible, EID will match any competitor's price*, as long as it is not
below our cost. Call for details. (* Please supply printed material reference).
10-Day Money Back Guarantee
Customers wishing to return merchandise for a refund, credit and/or
exchange, must do so within 10 days from the date of order. Returns
without an RMA# will not be accepted. Please call our Customer Service
Department to request an RMA#. Returns must be shipped prepaid with the
RMA# clearly visible on the outside of the box.
Sorry, no freight collect packages will be accepted. A copy of the EID's
Customer Service form must be completed and is required along
with an RMA# to process your return. OEM products, books, electrodes, kits, software, cables,
connectors, and special orders are not returnable.
EID warrants all merchandise against defect in material or workmanship for
a period of 15 days from date of purchase unless otherwise stated in the
operation manual. Longer and/or broader warranties may be purchased.
Defective items must be shipped prepaid, in the original packaging with
all accessories included. This warranty shall not apply to
any item where defects have been caused by improper customer assembly,
failure by customer to follow instructions, product modification,
negligent or improper operation.
Limitation of Liability
EID's liability shall be limited to the repair or replacement of defective
products in accordance with the EID limited warranty. EID shall not be
liable for any incidental, special or consequential damages for breach of
any warranty, expressed or implied, directly or indirectly arising out of
EID's sale of merchandise, including any failure to deliver any
merchandise, or arising out of customer's installation or use, whether
proper or improper, of the product, separately or in combination with
other equipment, or from any other cause. Products sold by EID are not
authorized for use as critical components in life support devices or